Evolving consumer demand and competitive pressures have put small and medium businesses (SMB) in a quandary over how to improve existing service standards and at the same time reduce application maintenance and management costs. Optima's ‘Shared Services for Oracle Application Support’ offers an array of flexible support plans and innovative pricing options to sustain and optimize Oracle E-business Suite installations of SMBs that are hard-pressed for funds or plagued by manpower shortages.

Optima's offering for Oracle E-Business Suite includes:

Functional & Technical Support

Operations & End user Support

DBA Support

Change Request Management

Release & Configuration Management