At least 20% more efficient than an in-house DBA (and probably much more)

Here’s why:

• Optima Senior DBAs are simply faster. They know where to start – and what not to do.
• Our DBAs have exclusive access to Optima’s Support Track database full of searchable issues that   have been successfully resolved.
• We proactively monitor your system to address minor problems before they escalate into major ones.
• Our Consultant will be available on a dedicated line to communicate.

Our Requirements

1. VPN Access to Database
2. Current Oracle Technical Support Contract
3. Internet Email From Database Server
4. OS Level Privileges
5. Database and Application Privileges

Service Plan Features

This is our standard service plan for production and non-production databases intended to provide business hours support for databases.

This plan includes:

1. Business Hours Team DBA Coverage
2. 24 x 7 x 365 Monitoring of the database environment
3. Sub 1 Hour response to any database emergency
4. Same Day response to any database non-emergency
5. Regular monitoring of daily maintenance jobs
6. 24 x 7 x 365 space monitoring
7. Reporting and resolving all serious database alert log messages
8. Managing and maintaining daily scheduled backups
9. Performance tuning and space optimization available on an as needed basis, at an additional fee.
10. Cloning
11. Backup Assistance