| Remote Database Administration - Business |
This Remote Database Administration plan is designed to support small- and medium-scale Oracle database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 24x7 monitoring of the database and a two-hour response rate for problems detected during weekdays and within stated hours of coverage.
Support Levels:
[1] Optima Remote Database Administration - Business Basic
This Remote Database Administration plan is designed to support small- and medium-scale Oracle database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 2 hours a day monitoring of the database and a two-hour response rate for problems detected during weekdays and within stated hours of coverage.
|
| Business Basic Plan |
Frequency of Monitoring |
24 X 7 |
Days of Coverage |
Monday to Friday |
Hours of Coverage |
7:00 a.m. to 7:00 p.m. |
Notification Time |
Within 2 Hours of Alert |
Activity Review Includes:
- Proactive Maintenance
- Problem Correction
- Patches
- Phone Support
|
Included |
|
|
OneView Portal Access |
Included |
Monthly Reports |
Included |
Optima Problem Tracking System |
Included |
Optima Best Practices System |
Included |
|
[2] Optima Remote Database Administration - Business Plus
This Remote Database Administration plan is designed to support small- and medium-scale Oracle database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 2 hours a day monitoring of the database and a two-hour response rate for problems detected during weekdays and within stated hours of coverage.
|
Business Plus Monitor Plan |
Frequency of Monitoring |
24 x 7 |
Days of Coverage |
Monday to Friday |
Hours of Coverage |
24 Hours a Day |
Notification Time |
Within 1 Hour of Alert |
Activity Review Includes:
- Proactive Maintenance
- Problem Correction
- Patches
- Phone Support
|
Included |
|
|
OneView Portal Access |
Included |
Monthly Reports |
Included |
Optima Problem Tracking System |
Included |
Optima Best Practices System |
Included |
|
[3] Optima Remote Database Administration - Mission Critical
This Remote Database Administration plan is designed to support small- and medium-scale Oracle database servers with a low volume of transactions and number of users and with activity that is limited to weekdays. This service level offers 2 hours a day monitoring of the database and a two-hour response rate for problems detected during weekdays and within stated hours of coverage.
|
Business Monitor Plan |
Frequency of Monitoring |
24 X 7 |
Days of Coverage |
7 Days a week |
Hours of Coverage |
24 Hours a Day |
Notification Time |
Within 15 minutes of Alert |
Activity Review Includes:
- Proactive Maintenance
- Problem Correction
- Patches
|
Included |
|
|
One View Portal Access |
Included |
Monthly Reports |
Included |
Optima Problem Tracking System |
Included |
Optima Best Practices System |
Included |
|
